Refund Policy
Refund and Cancellation Policy
This refund and cancellation policy outlines how you can cancel or request a refund for services purchased through the Platform.
Cancellation Requests:
- Cancellations will only be considered if the request is made within 7 days of booking the service.
- Requests may not be entertained if work on the project has already commenced.
Non-Cancellable Services:
- Once production or editing work has started, cancellations may not be possible.
- Refunds may only be considered in cases where services have not been initiated or if there is a proven issue with quality or deliverables.
Damaged or Defective Deliverables:
- If the delivered video or media is defective or not as per the agreed scope, please report to our customer service within 7 days of delivery.
- We will review the issue and provide appropriate revisions or replacements.
Approved Refunds:
- Refunds, if approved, will be processed within 30 days of approval.
Revision and Return Policy
- Clients are entitled to revisions as per the agreed scope mentioned in the service contract.
- Refunds or service adjustments may be provided if the final deliverables do not meet the agreed-upon requirements, subject to our review.
- Once final videos or media are approved, requests for additional revisions or refunds will be evaluated as per the contract terms.
Delivery Policy
- All deliverables (videos, edits, or digital media) will be delivered via digital transfer, cloud storage links, or other agreed-upon methods.
- Delivery timelines will be communicated at the time of project confirmation and may vary based on the project scope.
- Delays due to unforeseen circumstances (technical issues, client delays in providing materials, etc.) will be communicated promptly, and timelines adjusted accordingly.
- All final deliverables are considered delivered once the client has received the files and confirmed receipt.